Last Updated: June 1, 2025

At PapaChef (operated by Misaki Ryori Enterprise, Business Registration No. 202303142651), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website papachef.com.my or engage with our services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Contact Information: Name, email address (e.g., when you contact us at hello@papachef.com.my (mailto:hello@papachef.com.my)), phone number, and mailing address.
  • Order Information: Details related to purchases, such as food orders, delivery addresses, and payment information.
  • Account Information: If you create an account, we may collect your username, password, and preferences.

b. Non-Personal Information

  • Browsing Data: IP address, browser type, device information, pages visited, and time spent on our website.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze website performance, and deliver personalized content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including delivery and payment processing.
  • Communicate with you about your orders, promotions, or customer service inquiries.
  • Improve our website, services, and user experience.
  • Send marketing emails or newsletters (with your consent, where required).
  • Comply with legal obligations under the Malaysia Personal Data Protection Act 2010 (PDPA).

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third parties who assist us in operating our website, processing payments, or delivering orders (e.g., payment gateways, delivery services).
  • Legal Compliance: When required by law, such as to comply with a court order or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Under the Malaysia PDPA, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Withdraw consent for processing your data (where applicable).
  • Request deletion of your data, subject to legal obligations.

To exercise these rights, please contact us at hello@papachef.com.my (mailto:hello@papachef.com.my).

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing personal information.

8. Cookies

We use cookies to improve your browsing experience and analyze website traffic. You can disable cookies in your browser settings, but this may affect the functionality of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Please review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Misaki Ryori Enterprise
5, Lorong Cantik, 11600 Penang, Malaysia
Email: hello@papachef.com.my