At PapaChef, we take pride in providing delicious and convenient ready-to-eat meals. We want you to shop with confidence. If there are any issues with your order, we’re here to help.

🍱 Retort Food (Ready-to-Eat, Shelf-Stable)

We do not accept returns for reasons such as change of mind, personal preference, or ordering the wrong item.

However, if your order arrives with any of the following problems:

• 📦 Damaged packaging
• ❌ Product is bloated, leaking, or spoiled
• ⚠️ Other product-related issues

We will gladly offer one of the following solutions:

✅ Send a replacement at no extra cost, or
✅ Provide a full refund, including shipping fees

💬 How to Request

If there is a problem with your order:

1. Take a clear photo of the affected item(s)
2. Contact us via WhatsApp or email as soon as possible
3. We will verify the issue and resolve it promptly

💰 Refund Process

• Refunds are processed within 7 working days
• The amount will be returned to your original payment method
• It may take 7–14 working days for the refund to reflect in your account depending on your bank

🙏 Thank you for your support. We appreciate your trust in PapaChef and will do our best to make things right if anything goes wrong.