At PapaChef, we take pride in providing delicious and convenient ready-to-eat meals. We want you to shop with confidence. If there are any issues with your order, we’re here to help.
🍱 Retort Food (Ready-to-Eat, Shelf-Stable)
We do not accept returns for reasons such as change of mind, personal preference, or ordering the wrong item.
However, if your order arrives with any of the following problems:
- 📦 Damaged packaging
- ❌ Product is bloated, leaking, or spoiled
- ⚠️ Other product-related issues
We will gladly offer one of the following solutions:
✅ Send a replacement at no extra cost, or
✅ Provide a full refund, including shipping fees
💬 How to Request
If there is a problem with your order:
- Take a clear photo of the affected item(s)
- Contact us via WhatsApp or email as soon as possible
- We will verify the issue and resolve it promptly
💰 Refund Process
- Refunds are processed within 7 working days
- The amount will be returned to your original payment method
- It may take 7–14 working days for the refund to reflect in your account depending on your bank
🙏 Thank you for your support. We appreciate your trust in PapaChef and will do our best to make things right if anything goes wrong.