Last Updated: June 1, 2025

Welcome to papachef.com.my, operated by Misaki Ryori Enterprise (Business Registration No. 202303142651), located at 5, Lorong Cantik, 11600 Penang, Malaysia. By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our website or services.

1. Use of Our Website

1.1. Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use our website and services.
1.2. Permitted Use: You agree to use our website only for lawful purposes and in accordance with these Terms. You may not use our website to engage in any illegal activity, harm others, or interfere with the website’s functionality.
1.3. Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities under your account. Notify us immediately at hello@papachef.com.my (mailto:hello@papachef.com.my) if you suspect unauthorized use of your account.

2. Orders and Payments

2.1. Order Placement: All orders placed through papachef.com.my are subject to availability and confirmation. We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraud.
2.2. Pricing: All prices listed on our website are in Malaysian Ringgit (MYR) and include applicable taxes unless otherwise stated. We reserve the right to change prices without prior notice.
2.3. Payment: Payments must be made through the payment methods provided on our website (e.g., credit/debit cards, online banking). You agree to provide accurate payment information and authorize us to charge the total amount for your order.
2.4. Order Confirmation: Once your order is confirmed, you will receive a confirmation email or notification. This does not guarantee delivery until the order is processed and dispatched.
2.5. Cancellations and Refunds: Orders may be canceled before processing, subject to our cancellation policy. Refunds, if applicable, will be processed according to our Refund Policy (available upon request). Contact us at hello@papachef.com.my (mailto:hello@papachef.com.my) for assistance.

3. Delivery and Services

3.1. Delivery Areas: Delivery services are available only within designated areas in Penang, Malaysia, as specified on our website.
3.2. Delivery Times: Estimated delivery times are provided for convenience and are not guaranteed. Delays may occur due to unforeseen circumstances (e.g., weather, traffic).
3.3. Food Quality: We strive to ensure all food items meet high standards of quality. If you are dissatisfied with your order, please contact us within 24 hours at hello@papachef.com.my (mailto:hello@papachef.com.my) for resolution.
3.4. Allergies and Dietary Requirements: You are responsible for informing us of any allergies or dietary restrictions when placing your order. We are not liable for adverse reactions caused by undisclosed allergies.

4. Intellectual Property

4.1. Ownership: All content on papachef.com.my, including text, images, logos, and designs, is the property of Misaki Ryori Enterprise or its licensors and is protected by copyright, trademark, and other intellectual property laws.
4.2. Limited Use: You may not reproduce, distribute, or modify any content from our website without prior written consent.

5. Limitation of Liability

5.1. To the fullest extent permitted by law, Misaki Ryori Enterprise, its affiliates, and employees shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
5.2. We are not responsible for damages caused by factors beyond our control, including but not limited to internet failures, delivery delays, or third-party actions.
5.3. Our total liability for any claim related to your use of our services shall not exceed the amount paid for the specific order or service.

6. Termination

We reserve the right to suspend or terminate your access to papachef.com.my if you violate these Terms, engage in fraudulent activity, or misuse our services.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of these websites. Accessing third-party links is at your own risk.

8. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms or your use of our services shall be resolved in the courts of Penang, Malaysia.

9. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes constitutes acceptance of the revised Terms.

10. Contact Us

For questions, complaints, or inquiries about these Terms, please contact us at:

Misaki Ryori Enterprise
5, Lorong Cantik, 11600 Penang, Malaysia
Email: hello@papachef.com.my